FAQ

  
Here are some of the frequently asked questions regarding Bridge Traveller Program.
If you have a question, please send your enquiry through our feedback form.

General
1. What is Bridge Traveller Program?
The Bridge Traveller Program is Asia’s first regional privilege membership program for mobile subscribers.
2. What are the benefits of Bridge Traveller Program?
Tailored to meet travellers’ needs and to enhance their travel experience, the Bridge Traveller Program offers a suite of exclusive privileges and benefits from a network of merchants and partners across the Asia Pacific.

These include airport merchants, limousine and car rentals, hotels and lifestyle merchants.
For a detailed list of merchants and membership privileges, please visit www.bridgetraveller.com
3. How many membership tiers are there in the Bridge Traveller Program?
There are two membership tiers, namely:
1. Platinum (for subscribers of Bridge Alliance member operators* only)
2. Gold (for subscribers of Non-Bridge Alliance member operators)

* Bridge Alliance member operators: Airtel (India), AIS (Thailand), CSL (Hong Kong), CTM (Macau), Globe Telecom (Philippines), Maxis (Malaysia), SingTel Mobile (Singapore), SingTel Optus (Australia), SK Telecom (Korea), Taiwan Mobile (Taiwan) and Telkomsel (Indonesia).
4. What is the difference between Platinum and Gold Membership?
Platinum members enjoy exclusive privileges and more benefits than Gold members.
5. Are all customers eligible to join Bridge Traveller Program?
Yes, the Bridge Traveller Program is open to all mobile subscribers regardless of region and mobile service provider.
6. How do I register as a member of Bridge Traveller Program?
You can register as a member in the Bridge Traveller Program via www.bridgetraveller.com
Once you have successfully registered online, you will be given a password and receive a SMS with a link for downloading your Membership ID which you can use to enjoy member privileges.
7. How do I enjoy my membership privileges?
All Bridge Traveller Program members would need to show your membership ID on your mobile phones to the participating merchants in order to enjoy the privileges.
8. Is there a membership fee?
No, Bridge Traveller Program membership is free.
9. What is the validity period of my Bridge Traveller Program membership?
The validity period shall be informed to the member upon successful registration

Member Account
1. Will I be able to re-register as a member if I change my mobile number?
Yes, you will be able to re-register as a member even if your previous mobile number has expired or terminated.
Simply re-register at www.bridgetraveller.com.
2. Can I have more than one membership account?
Yes, a single person can have more than one membership account provided that it is registered to a different mobile number.
3. If I am already a member of my local or home operator loyalty program, will I automatically become a Bridge Traveller Program member as well? How is this different?
No. Even though you may already be a member of your local or home operator loyalty program, you are still required to register as a Bridge Traveller Program member.
As a member of your local or home operator loyalty program, you enjoy local privileges. While as a member of Bridge Traveller Program, you enjoy regional privileges that goes beyond your home country
4. If I wish to cancel my membership, how do I do so?
You can cancel your membership by emailing us at enquiries@bridgetraveller.com. Upon cancellation of your membership, you will no longer be entitled to all member privileges.

Member Support
1. How do I update my contact information or membership profile?
You can update your personal information and profile when you login at www.bridgetraveller.com.
2. Do I need to include the country code of my mobile number when I login onto www.bridgetraveller.com?
Yes, you will need to include the country code of your mobile number (e.g. Singapore – 65XXXXXXX) when you login to the www.bridgetraveller.com.
3. How do I create or change my password?
You can change your password by selecting “Change My Password” at the login page at www.bridgetraveller.com.
4. What if I forget my password?
You can click on "Forget Your Password?" on the login page at www.bridgetraveller.com.
We will email your password to your designated email account.
5. How do I request for the download of my Membership ID?
You can login to www.bridgetraveller.com to make the request.
The Membership ID will be sent to you via SMS. You are required to download the Membership ID within 30 minutes from your receipt of the SMS.
However, if you have missed the 30mins timing, you may request for download of membership ID by logging in to www.bridgetraveller.com. Click on "Download Membership ID" on the left corner of the page and follow the instructions.
You will need to have GPRS or mobile data service enabled for your handset to download the Membership ID.
Please refer to your own home operator on enabling GPRS or mobile data service.
6. What if I have a problem downloading the membership ID?
You must have GPRS or mobile data service enabled, and your handset has to be properly configured for mobile data.
For Platinum members, please contact your home operator or email us at enquiries@bridgetraveller.com.
For Gold members, please email us at enquiries@bridgetraveller.com.